Technical Support

We provide stand-by technical support to yachts that increases accountability while letting the crew do their job.

Philosophy

The onboard engineering team is the foundation of a well-maintained yacht. Our role is to support their expertise, not overshadow it. They live and work with the yacht every day, and no one understands its systems better.

We believe in providing engineers with the tools, guidance, and backup they need to succeed while giving family offices and owners confidence that the yacht is in capable hands. Our focus is on enhancing their ability to perform, ensuring that maintenance is proactive, operations are seamless, and issues are resolved quickly. By working in partnership with the crew, we help maintain high standards without interfering in day-to-day decisions.

This approach balances the autonomy of the crew with the accountability owners expect, ensuring trust and excellence across all aspects of the yacht’s technical management.

A Note on Preventative Maintenance

Preventative maintenance is essential for minimizing downtime, reducing costs, and ensuring the yacht operates seamlessly. A reliable Preventative Maintenance System (PMS) not only supports consistent maintenance practices but also creates a comprehensive maintenance record. This record is invaluable for day-to-day operations, streamlines Class Surveys, enhances buyer confidence during a sale, and demonstrates that the yacht has been properly cared for.

Addressing issues proactively is always more cost-effective than waiting for things to break. Reactive maintenance results in longer downtimes, higher expenses, and lost opportunities for the owner or charter revenue.

All yachts under our Technical Support program are required to operate an electronic PMS of their choosing. This ensures maintenance is effectively planned and tracked, enabling us to provide better support and oversight while helping the crew stay ahead of potential issues.

Preventative maintenance isn’t just important—it’s the foundation of a well-maintained yacht and a stress-free ownership experience.

Benefits

For Crew and Family Offices:

  • Reduced Stress: Engineers gain access to a reliable support network for troubleshooting and emergency assistance.

  • Improved Efficiency: Spare parts and logistics are streamlined, saving time and reducing delays.

  • Enhanced Collaboration: Feedback on PMS reports helps fine-tune maintenance practices without unnecessary interference.

  • Professional Development: Shore-based guidance provides engineers with actionable advice to strengthen their skills and decision-making.

For Owners:

  • Peace of Mind: Owners can trust that technical issues are managed efficiently and professionally without micromanaging the crew.

  • Accountability: Regular reviews of PMS reports ensure that the engineering team is meeting maintenance standards.

  • Operational Continuity: Around-the-clock emergency support minimizes the risk of disruptions to yachting plans.

  • Cost Control: Transparent procurement and logistics provide confidence in spending while ensuring operational needs are met.

Why This Approach Works

This service bridges the gap between onboard operations and shore-based oversight. By providing backup rather than micromanagement, it allows crew to excel in their roles while ensuring the owner’s investment is protected. Stand-by Technical Support ensures the yacht operates seamlessly, reinforcing the reputation of both the engineering team and the family office managing the yacht.